INDUSTRY CHALLENGES
Utility & Energy companies face significant challenges when it comes to the issuance and management of employee IDs, both digital ID and physical PVC ID.
One of the biggest problems faced is dealing with the diverse and widespread nature of a workforce in the utilities sector. This often includes office staff, temporary contractors, and field workers who need to identify themselves efficiently to a wide range of facilities and customers.
This demands a robust and flexible ID management solution that can cater to different needs without compromising on security or efficiency. This also contributes to improved customer service by enabling staff to quickly verify their identities and credentials when interacting with customers.
The manual processes traditionally involved in creating, distributing, and updating physical ID cards can be time-consuming and prone to errors, leading to operational delays and security vulnerabilities. Additionally, ensuring that all ID cards meet the necessary regulatory and industry standards can be a daunting task, further stressing resource allocation.
These challenges highlight the need for a comprehensive solution that can streamline the entire ID issuance process, from verification, creation, personalisation to distribution and ongoing management.
identityONE SOLUTION
Our identityONE and CaptureME
identityONE streamlines the process of creating, managing and issuing both Physical PVC and Digital identification cards, ensuring that each ID is produced to the highest standards of security and durability. This not only cuts down on production time but also reduces errors and inconsistencies. Meanwhile, by integrating our solution and modules, utility companies can quickly and effectively issue and manage both physical and digital credentials to an array of remote locations effortlessly, this significantly improves operational efficiency and ensures the security of sensitive staff data.
How can utilities navigate onboarding and identity challenges remotely without compromising security?
Many Australian utilities are faced with a unique challenge: their workforce is often spread across vast geographic areas. This dispersion makes onboarding new team members particularly cumbersome, as it frequently requires field workers to be taken off-site, resulting in wasted time and resources.
Unicard offers a range of identity solutions – identityONE, CaptureME, and IDmobile – that revolutionise ID management, making the onboarding process smoother and more efficient.
Case Study: Energy Companies Embrace the Future with Digital Identifications (Digital ID)
Background: One of the largest utility companies, responsible for the poles and wires delivering electricity to 95% of New South Wales and parts of southern Queensland, is pioneering the digital transformation in the energy sector. They have adopted Unicard’s innovative solutions: identityONE, CaptureME, and IDmobile.
Challenges: In today’s fast-paced world, security is paramount for every organisation and community. By transitioning to Digital IDs, this utility giant aims to enhance their personnel, cyber, and physical security, ensuring a safer and more efficient future.
Solutions:
- Simplify:
- Streamline the issuance of ‘Authorised Service Providers’ cards with a unique and secure Digital ID credential, easily downloaded to mobile devices.
- Secure:
- Digital IDs can be used wherever physical IDs are required, storing information securely in a digital environment.
- Manage Digital ID security with PINs, passwords, and Face ID features.
- Instant:
- Eliminate the wait for physical cards. Digital IDs update instantly, making the process simpler, safer, and more secure.
- Reliability:
- Access Digital IDs even without phone data coverage, ensuring constant preparedness.
- Sustainable:
- Eliminate plastic waste. Digital IDs can be reused, replaced, cancelled, or onboarded without using any plastic.
Implementation: The solution is compatible with all smartphone devices (iPhone, Android, and HHU devices) and leverages the powerful identityONE modules application:
- IdentityONE: The ultimate solution for issuing digital IDs, backed by a robust cloud-hosted Data Manager.
- CaptureME: Seamlessly integrates with IdentityONE, allowing users to upload their photo ID and verification documents.
- IDmobile: Transforms smartphones into digital versions of traditional ID cards, similar to the NSW Government digital driver licences.
To get started, users simply need to provide their email address, mobile number, and upload their proof of ID (identification photo and verification document) via the CaptureME online application.
Conclusion: By embracing Unicard’s digital identification solutions, this utility company is not only enhancing security and efficiency but also contributing to sustainability. The transition to Digital IDs marks a significant step forward in the energy sector’s digital transformation, setting a benchmark for others to follow.
